What’s new in monday.com for 2026
Developments in AI are coming at a rapid pace, and monday.com is part of the SaaS sector embracing the potential this technology can have for their users – it’s one of the reasons we’re certified monday.com partners, because of our shared passion for truly good tech.
Many of the monday developments, including one of the most requested features from our clients and other users worldwide, were announced at Elevate, the annual monday conference, which our team here at The SaaS JEDI attended in October last year.
Here we shine the spotlight on a few of the best new features available now and on the horizon this year…
Latest monday.com platform improvements for 2026
Monday Work Management updates
Monday work management has gone from being a tool used simply for managing your day-to-day work, to an intuitive platform that can actually do some of your work for you. The team at Monday.com are introducing Monday Sidekick, an AI digital teammate that understands the context of your business, is connected to your needs enough to suggest the next steps in your activity, and can instantly work to eliminate some of the more repetitive tasks.
However, far more excitingly for many, is simply the addition of multi-level sub items on boards to help you and your team stay even more organised and on top of your workload – every Type A personality’s dream.
Monday CRM developments
Monday CRM is one of the fastest growing CRMs in the market, thanks largely to the power of AI. With monday CRM it’s already possible to automate sales emails and follow ups, progress deals and compile meeting notes and records easily. Now with the help of ‘Chris’, a virtual SDR agent, you can step back from these time-consuming activities to focus even more on the human aspects of selling. Chris speaks every language and is available 24/7 to make those initial calls to qualify leads and book meetings for you, filling your diary not your spare time.
The platform is also expanding with monday campaigns to complete the full customer journey from generating leads to closing the deal. Using this tool will mean you can launch tailored campaigns that reach the right people with the right message, ensuring marketing and sales work together in sync rather than in silos, and that your tech stack can be streamlined, saving valuable time in training, resources and communication loops.
Monday Dev changes
If you’re on the development side, the shifts in Monday Dev move it from a code-based program to AI-powered software creation that ensures developers stay in control with faster execution and product enhancements that deliver exactly what your teams need, with more seamless integrations and intuitive workflow management.
Monday service enhancements
Monday service is a relatively new enterprise service management product, but according to monday.com, so far over 1 million tickets have been resolved through the exceptional service levels this platform enables.
This year, they’re introducing improved capabilities to allow more flexibility, moving the platform on from solving tickets to solving problems. As with the other tools, these enhancements are all down to new AI features. Now, you’ll be able to build and train a bespoke AI agent to pick up the smaller problems and solve them for you based on real knowledge and experience from the ticket history of your in-house team.
Monday AI features bringing ideas to life
It’s time to make this the year to discover the potential of Monday as a full-service platform and really get the most out of your investment in this product suite. Across all of the Monday platforms, AI is the driver for change. This year there is the introduction of:
Monday Magic: a tool that turns any business need into a full working Monday solution
Monday vibe: where you can build your own apps as an extension of the current platform, that are connected to your data, workflows and existing integrations for secure, compliant and robust permissions.
Agent factory: enabling you to create your own agents within minutes, customise skills and capabilities, integrate with your current tool, and build as big a workforce as you like.
How to implement Monday.com AI features
Implementing these AI features will feel like a major step towards a more productive and less frustrated team within your business. One of the most powerful aspects of this AI technology is the flexibility it brings, as you can build anything you want to.
But, it’s important to consider that these AI agents are building their understanding of your business from the systems and information in place on your own Monday platform, which is generated by the existing users—your team members.
Therefore, it’s of utmost importance to have the right foundations in place to ensure accurate and suitable outcomes from the AI generated work. This means putting in the groundwork now to get your Monday workflows seamlessly set up and integrated, and your whole team trained in best practice use that’s bespoke to your business.
To be truly flexible and customised relies on you knowing what it is that can help to boost your business. But, with the rapid development of tech, it’s ok to not know what you need or how far your imagination can go with these platforms.
We can help you to embrace it without losing the personal touch that makes your business relatable and stand out from the competition. Chat to our team today to see how monday can work for you, not against you.
